Where do I even begin? I wanted to leave this review because everyone at Truly Dental has been so genuinely kind, caring and professional that they deserve to be recognised. I also know how many people read reviews when they’re nervous about going to the dentist, so if my experience helps even one person take that first step, it’ll be worth writing.
I first contacted Truly Dental back in February and spoke to Robin in the call centre. I was in the worst pain of my life and absolutely terrified of going to the dentist. She was so kind, patient and reassuring, and that first conversation gave me the confidence to eventually come back and begin my treatment.
I’d also like to thank Vincent at the Baggot Street clinic. Because of my dental anxiety, I cancelled appointments when I became too frightened to come in. He never once made me feel bad about it and was always understanding, patient and accommodating whenever I needed to rearrange.
When I finally came back for treatment, I met Dr. Aidha Puthenveetil, and I honestly can’t thank her enough. I had two teeth that needed to come out and was absolutely terrified. She listened to all of my worries, explained everything clearly, reassured me throughout and made me feel completely safe. I chose to have sedation because of my anxiety, and the whole procedure went so much better than I ever imagined.
What amazed me most was my recovery. Considering how much pain I had been in beforehand, I only needed one painkiller when I got home and haven’t needed another since. Everything has healed so smoothly.
When I had a concern during the healing process, the team at Dame Street got me in quickly to check everything over and immediately put my mind at ease.
At my two-week review, I met Dr. Sammy Magdeldin, who was equally fantastic. He took the time to listen to all of my fears before examining me, told me everything was looking really well, and reminded me that I’d already taken the hardest first step. That conversation gave me so much confidence to continue with the rest of my treatment.
I’d also like to thank all of the nurses and reception staff. Every single person I’ve met has been warm, welcoming and genuinely caring. On a lighter note, every time I visited, The Office US was playing on the TV. It might sound like a small thing, but it’s my comfort show, and it genuinely helped me relax while I was feeling anxious.
This is only the beginning of my treatment. I still have fillings, more extractions and, hopefully one day, implants. If finances allow, I’d love to continue all of my treatment with Truly Dental because I honestly wouldn’t want to go anywhere else. For the first time in my life, I’m looking forward to improving my smile instead of feeling terrified of the dentist.
If you’re reading this because you’re scared of going to the dentist, please let this be the sign you need to book that appointment. I’ve only ever been treated with kindness, patience and genuine compassion by everyone I’ve met at Truly Dental.
Thank you to Dr. Aidha Puthenveetil, Dr. Sammy Magdeldin, Robin, Vincent and everyone at Truly Dental Baggot Street and Dame Street. You’ve not only got me out of the worst pain of my life, you’ve completely changed how I feel about going to the dentist, and I’ll always be grateful for that 🫶🏻.
Sinéad Elizabeth Delaney
